14-day money-back guarantee on amounts you pay, no questions asked. If a bayloringrid Product is not right for you, email us within 14 days of payment and we'll refund the amount you paid in full.
Our Products are instant-access digital downloads. If you pay for a Product and are not satisfied for any reason, you can request a full refund within 14 days of the date you paid. You do not need to give a reason. A $0 checkout has no paid amount to refund.
Because the Product is an instant-access digital good you download and keep, all sales are final after the 14-day window, except where required by applicable law. Digital products cannot be "returned" the way a physical product can. Outside the 14-day guarantee, and except where the law provides otherwise, refunds are not provided for things such as: change of mind or buyer's remorse; not getting around to using the Product; not having the required third-party tools or subscriptions; or misunderstanding the Product after access was granted. Please read the product description before you buy.
Where consumer-protection laws give you a cancellation or withdrawal right (for example, in the EU/UK), those rights still apply. Note that for digital content delivered immediately, many of those laws let you expressly consent to immediate delivery and acknowledge that you may lose the cancellation or withdrawal right once access begins. At checkout you are asked to confirm that consent. Nothing in this policy removes any right you have that cannot be waived under applicable law.
If you have trouble accessing or downloading the Product, contact us first and give us a reasonable opportunity to fix it. That's the fastest path and we'll make it right. At our discretion we may also resolve duplicate purchases or access failures that we can't otherwise fix. Any refund we grant is a one-time courtesy and does not obligate us to provide future refunds.
Refunds are typically processed within a few business days; how quickly the funds appear depends on your bank or card issuer. Gumroad is the Merchant of Record and processes approved refunds on our behalf.
If something's wrong, please email us before opening a payment dispute. We can almost always sort it out faster. A chargeback is a dispute process run by your card network. If a chargeback is opened after the Product has been delivered and accessed, we (and Gumroad) may provide the network with evidence of delivery, your checkout consent, access records, and our communications. We may also suspend or revoke your license and access following a disputed, reversed, fraudulent, or unpaid transaction, subject to applicable law. Improper redistribution or a violation of the Digital Product License voids refund eligibility.
Questions about a refund or your order? Email hello@bayloringrid.com.
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